We try to be able to offer our products in controlled organic quality. However, we cannot guarantee this for all products. The indication of whether a product is organic or not can be found on the product pages as well as on the products. Currently, our Bali Pur Fleur de Sel and all Lotus products (stews & spreads) are not certified organic.

yes, all our products are vegan.

You can find the nutritional information for our products on the relevant product page under the tab Nutritional Values.

If you have not received an order confirmation after completing your order, please also check your SPAM folder, because our emails tend to end up there. If you can't find anything there either, please fill out the contact form and we will help you :)

Unfortunately, we cannot change or cancel the order data afterwards, as your completed order will be sent directly to our warehouse and processed there immediately.

If we notice an error, eg a missing house number, we will contact you.

If the package cannot be delivered, for example due to a typo in the delivery address, it will be returned to our warehouse. As soon as we have received the package, we can then arrange for it to be sent again to the correct address.

Shipping within Germany costs €3.95. From a minimum order value of 39 €, shipping is free. You can find detailed information in our shipping and payment conditions.

We ship within Germany, as well as Austria, the Czech Republic, Denmark, France, Italy, the Netherlands and Switzerland.

You can also find all shipping conditions here: Shipping & Delivery Conditions

We currently ship with DPD.

As soon as your order is on its way to you, you will receive an email from us with a tracking number. Please use the DPD tracking number to check where your package was delivered. If the package was delivered to a neighbor who you do not know or cannot find, then we ask for a little patience if he approaches you.

If no one has answered after two days, please send us a message to: shop@lotao.com